SUPPORT

FREQUENTLY ASKED QUESTIONS

• What Browser and Screen Resolution are best to use when attending a Virtual Event?
  The best browsers to use are Chrome, Safari and Firefox. Internet Explorer is not a supported browser. For full access to the virtual rooms and all their content, the best screen resolution on your monitor is 75%. Verify you are not on a company's VPN.
• How do I check my systems compatibility?
  Please visit https://events.labroots.com/event/LabRootsVirtual/system-check to make sure your system is compatible.
• Do you have a mobile app for virtual events?
  We do not have a mobile app for virtual events at this time. You can visit the event via mobile phone but some features may be unaccessible.
• How do I know how many people are currently at my booth?
  You can check how many people are at your booth or location by clicking on "this location" at the top.
• How can I earn points for attending and participating in a Virtual Event?
  Each month you can earn points by registering for and participating in LabRoots Virtual Event series. You will earn the most points by attending live virtual events, but don't worry if you've missed an event, you can also earn points by attending on-demand events! The breakdown of how to earn points is below, but be sure to visit the Leaderboard page here with more info!
  
  Sign up for upcoming virtual event 100
  Attend live virtual event 200
  Sign up and attend an on-demand virtual event within 7 days 50
• How do I obtain continuing education credits at a webinar?
  Once you participate and complete a presentation in one of the virtual events, you will be prompted to click on the link provided and you will be directed to a form on the LabRoots website. You will be asked to do an evaluation of the speaker for confirmation of your attendance of the presentation. You will then be provided a certificate that can be printed out for your records.
• How do I get into the Virtual Event once I've registered?

  Once you are on the virtual event page, you will see a large button to "Go to Event." This will take you to the virtual lobby of the event. From there you can access speaker presentations, booths in the exhibit hall and go through poster submissions in the poster hall.

  To get to the virtual event page, hover over the 'Virtual Events' tab in the top menu on the site; live events are listed first, followed by up-coming events. Click on the live event you wish to join.

• I was watching a webinar in a virtual event and part of the way in, I could no longer hear the speaker, then the slides froze. What happened or what should I do?
  This could be an issue with your browser and/or it's plugins. You can try to refresh your browser window and navigate back to the presentation you were watching. If this doesn't do the trick, we'd suggest trying a different browser. If you're still experience technical difficulties, please reach out to support@labroots.com with details of your situation and what you're experiencing so we can help you resolve the issue.
• I am unable to make this event, will it be available after the live period?

  Each virtual event is avialable on-demand a couple of months following the live component is complete.

  You can participate in the virtual on-demand by going to the event page where you will see a "Watch On Demand" button. Clicking that will take you to the virtual lobby of the event were you can access speaker presentations, booths in the exhibit hall and go through poster submissions in the poster hall.

• How do I contact the speaker?
  Many of our presentations at some point provide the speaker's preferred method of contact. If for some reason no information is provided, you can take advantage of the live Q&A session that are included in the majority of our presentations. If all else fails, please contact support@labroots.com with the name of the webinar and the information you are looking for and we'll see how we can help!
• How do I add a virtual event to my calendar
  When you are on the virtual event page, you will see below the title the date and time the webinar will be live. Next to that information, you will see a small calendar icon; by clicking on that icon, you can select which calendar you'd like to add that event to.
• How do I get a certificate of participation?
  On the event page for the virtual event, below the large registration button at the top, click the 12 pointed star while logged in. This is the certificate of attendance button and will allow you to download the certification PDF.
• How do I attend a booth during a virtual event?

  Once you are on the virtual event page, you will see a large button to "Go to Event" for a live event, or a "Watch On Demand" button for virtual events that are no longer live. Clicking this will take you to the virtual lobby of the event. From there you can access the exhibit hall; from there you can click on any booth, read materials and chat in real-time during live events.

  To get to the virtual event page, hover over the 'Virtual Events' tab in the top menu on the site; live events are listed first, followed by up-coming events. Click on the event you wish to watch.

• How do I attend the poster hall during a virtual event?

  Once you are on the virtual event page, you will see a large button to "Go to Event" for a live event, or a "Watch On Demand" button for virtual events that are no longer live. Clicking this will take you to the virtual lobby of the event. From there you can access the poster hall; from there you can click on categories to peruse the posters and watch videos submitted by poster authors.

  To get to the virtual event page, hover over the 'Virtual Events' tab in the top menu on the site; live events are listed first, followed by up-coming events. Click on the event you wish to watch.

• How do I submit a poster for a virtual event?

  As part of the virtual event overview, you will see a "Call For Posters," accompanied by a link. That link will take you to the submission form and instructions to submit your poster abstract. A member of the LabRoots team will notify you when it has been accepted and will provide further details on submitting your poster for the virtual event.

  To get to the virtual event page, hover over the 'Virtual Events' tab in the top menu on the site; live events are listed first, followed by up-coming events. Click on the event you wish to submit a poster for.

  If you have any questions or concerns, please contact poster@labroots.com

• How to use the briefcase during a virtual event?

  The virtual briefcase is a easy way to gather information recieved during a virtual event. There are two ways to add documents to you briefcase. The first is to click on the "Resource Center" when you're in the looby of the virtual event. There you will see a series of categories such as data sheets, white papers, brouchures, etc. Hovering over domuments of interest you will see a small breifcase icon to the right; clicking that icon will automatically add that document to your briefcase.

  Another way to add documents to you briefcase is by visiting sponsored booths in the exhibit hall. Once you are inside a booth, you can click to find literature, which can then be added to your briefcase by clicking on the small briefcase icon.

  You can always view what's in your briefcase by clicking on the small briefcase icon at the top of the virtual event environment.

• My virtual event is labeled as "unavailable," what do I do?
  When a virtual event is labeled as “Unavailable,” it is because that particular virtual event is only available to a select audience or labroots users. Essentially, it is a private virtual event. Please use our search function to find other virtual events on a similar topic if you're interested in learning more about that topic.