Ms. Berte has always been interested in laboratory quality management, having served as a blood bank manager and the laboratory’s quality coordinator. She teaches medical laboratories around the world how to implement a Quality Management System (QMS), use it to improve patient safety, and use it to reduce the cost of poor quality. She also trains laboratorians how to write better documents and how to design more effective training and competence assessment programs. Ms. Berte has a Bachelor of Science degree in Medical Technology and a Master of Arts Degree in Health Care Administration. In addition to being an American Society for Clinical Pathology certified medical technologist, specialist in blood banking and diplomate in laboratory management, she is also certified as a quality manager and quality auditor by the American Society for Quality. Ms. Berte has volunteered for the Clinical and Laboratory Standards Institute (CLSI) for over 25 years in roles such as chairholder of the QMS Subcommittee, chairholder of many CLSI QMS guidance documents, and member of several past and current document development committees. She was the co-leader for ISO TC-212 Work Group 1 for the ISO 15189:2012 international medical laboratory standard and serves on the standard’s drafting team for the upcoming ISO 15189 revision. She has been the author of numerous articles, chapters, and books and continues to provide audioconferences, workshops, and learning courses on various aspects of laboratory quality.